ISO 9001 managementsystems
Basically the ISO 9001 standard requires that you:
Plan the
work that needs to be done
This means that you know what you can deliver, what your customers want and
that you have the required resources (people, machines, time) available.
Control the
production of products and the provision of services
This means that you provide the correct production environment, equipment,
processes, test methods, etc.
Define the
way your products/services are monitored
This means that you monitor the effectiveness of your activities.
Take actions
to control nonconforming products and to solve problems
This
includes actions taken in response to customer complaints and rejects during
inspections. How do you record this information and what do you do to prevent
recurrence?
Take actions
to avoid problems
This includes things like risk assessments in various areas, such as FMEA for
product development.